CALL US ON 073 858 0067

No Job too Dark, too Deep or too Dirty

No Job too Dark, too Deep or too Dirty

ABOUT US

Our Mission

The main reason behind the growth of The Drain Surgeon Durban is simple: We treat customers better than anyone else!

We know you have choices. You can get plumbing services from any of numerous plumbing companies. However, we’re convinced that when it comes to providing the best service, we’re your only choice. Providing a superior level of customer service is an all-consuming passion for us and an achievement in which we take immense pride. We aspire to provide quality craftsmanship and professionalism with every job to which we are dispatched. Customer satisfaction on every job preformed is our company’s primary goal. Friendly, courteous, knowledgeable and totally committed to serving you better than anyone else.

Plumbers since 1979 – The Drain Surgeon Group, operates nationally under the brand names of The Drain Surgeon all over South Africa

WHAT WE'RE ALL ABOUT!

  • Only employing the most qualified and security screened plumbers.
  • Our friendly emergency team that is available 24/7!
  • Responding to each and every single call-out efficiently.
  • Delivering exceptional service.
  • Keeping our prices competitive and fair.
  • Treating you, the client like a king!

Corporate Profile

Companies offering plumbing repair services are not in short supply. Why then should you decide to deal with us? In a nutshell, because of our service attitude! Our statement that we excel in this regard is no idle statement, as the following facts show.

We are geared for the provision of first class service, with efficiency, dependability and customer satisfaction our utmost concerns.
We offer corporate maintenance contracts, thus enabling you to budget for the unexpected. A state-of-the-art tracking system has been installed in our vehicles, making it possible for us to pinpoint the movement of our vehicles at any given time and respond to queries regarding time spent on the a job with accuracy.
Each one of our highly skilled teams, consists of one qualified and registered Plumber and one Assistant Plumber. They are in constant touch with the Office Team and their vehicles carry an extensive set of tools and materials. They also have access to our fully-stocked stores at any time of the day or night.
Vacuum tankers are available for fast and efficient waste removal, up to 5000 litres per load. Sludge pumps are also available.
Staff training is on going and includes, in addition to technical refresher courses, training in all aspects of customer service to ensure total customer satisfaction.
A good deal more than mere lip service is paid for affirmative action at The Drain Surgeon. We have been offering opportunities for advancement to deserving staff members and our training program helps them to reach their full potential.

24 HOUR PLUMBER

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ABOUT US

Our Mission

The main reason behind the growth of The Drain Surgeon Durban is simple: We treat customers better than anyone else!

We know you have choices. You can get plumbing services from any of numerous plumbing companies. However, we’re convinced that when it comes to providing the best service, we’re your only choice. Providing a superior level of customer service is an all-consuming passion for us and an achievement in which we take immense pride. We aspire to provide quality craftsmanship and professionalism with every job to which we are dispatched. Customer satisfaction on every job preformed is our company’s primary goal. Friendly, courteous, knowledgeable and totally committed to serving you better than anyone else.

What The Drain Surgeon Durban is all about!

• Only employing the most qualified and security screened plumbers
• Our friendly emergency team that is available 24/7
• Responding to each and every single call-out efficiently
• Delivering exceptional service
• Keeping our prices competitive and fair
• Treating you, the client like a king!

Corporate Profile

Plumbers since 1979 – The Drain Surgeon Group, operates nationally under the brand names of The Drain Surgeon all over South Africa

Companies offering plumbing repair services are not in short supply. Why then should you decide to deal with us? In a nutshell, because of our service attitude! Our statement that we excel in this regard is no idle statement, as the following facts show.

• We are geared for the provision of first class service, with efficiency, dependability and customer satisfaction our utmost concerns.

• We offer corporate maintenance contracts, thus enabling you to budget for the unexpected. A state-of-the-art tracking system has been installed in our vehicles, making it possible for us to pinpoint the movement of our vehicles at any given time and respond to queries regarding time spent on the a job with accuracy.
  • • Each one of our highly skilled teams, consists of one qualified and registered Plumber and one Assistant Plumber. They are in constant touch with the Office Team and their vehicles carry an extensive set of tools and materials. They also have access to our fully-stocked stores at any time of the day or night.

 

  • • Vacuum tankers are available for fast and efficient waste removal, up to 5000 litres per load. Sludge pumps are also available.
  • • Staff training is on going and includes, in addition to technical refresher courses, training in all aspects of customer service to ensure total customer satisfaction.

    • A good deal more than mere lip service is paid for affirmative action at The Drain Surgeon. We have been offering opportunities for advancement to deserving staff members and our training program helps them to reach their full potential.

Security

We guarantee our workmanship, for your total peace of mind

• We also carry a comprehensive insurance against “faulty workmanship” and “public liability”.
• Our vehicles are boldly sign-written and therefore easily recognisable for your security.
• Our staff have been security-cleared and carry personalised ID-cards that identify them as members of The Drain Surgeon.

Qualified & Registered

The Drain Surgeon Durban is registered with the Institute of Plumbing South Africa

The Institute of Plumbing South Africa was established in 1989 by plumbers. Today the Institute of Plumbing has evolved as the only plumbing body that has become the recognised voice of the South African Plumbing industry.

The Institute provides a platform so as to advise on the practice and principles of the plumbing industry. The Institute regularly consults and liaises with the plumbing industry, governmental and regulatory bodies for the discussion of matters affecting the plumbing industry.

The Institute is recognised and in most cases have representation on most national and internationally plumbing and legislative bodies.

IOPSA.png

•  Providing a comprehensive registration system for plumbers

•  Encouraging and monitoring the performance of plumbers

•  Protect the health and safety of the community and environment

•  Integrity of the water supply and waste water systems

•  PIRB is a trusted professional body as recognised by the South African Qualifications Authority (SAQA)

•  The benefits of being a SAQA recognised professional body:

•  Recognition as trusted professional bodies through an Act of Parliament

•  Part of a national database of professional bodies that uphold high standards of competence and ethics

•  Registration of professional designations on the most comprehensive national database of learner achievements

•  Exposure to best practice through access to fora that improve professional bodies’ functions

•  Therefore, the PIRB, as a professional body promotes:

•  Quality assurance within the plumbing industry

•  Development of standards in the NQF environment

•  Strengthening accountability within the plumbing profession

•  Pride in the plumbing industry

•  Fair policies and practices

PIRB Objectives:

• To effectively administer a live and updated plumbing registration system in South Africa
• To promote and encourage the upliftment of the training and skills development at all levels in the plumbing sector, in terms of the National Qualifications Framework (NQF)
• To promote, monitor and maintain expertise and competencies among industry professionals
• To work with the community to address concerns and resolve complaints about work carried out by plumbers
• To monitor compliance to technical standards of plumbing work through professional industry plumbing inspectors and there by assisting authorised local and central government bodies with the enforcement of plumbing compliance
• To promote plumbing practices that protect the environment, the health and safety of consumers; and the integrity and sustainability of the water supply, waste water, hot water heating and solar water heating systems; through the application and enforcement of South African National Standards and Codes of Practice
• To actively promote and support a consistent and effective regulatory environment throughout South Africa
• To regularly consult and liaise with the plumbing industry and with authorised bodies related to the industry, in an open forum, free of any political or commercial agenda, for the discussion of matters affecting the plumbing industry and the role of plumbing for the safety and well-being of the whole community and protecting the integrity and sustainability of the water supply and waste water systems

COMMUNITY WORK

CHEMICALS

Qualified & Registered

The Drain Surgeon Durban is registered with the Institute of Plumbing South Africa

The Institute of Plumbing South Africa was established in 1989 by plumbers. Today the Institute of Plumbing has evolved as the only plumbing body that has become the recognised voice of the South African Plumbing industry.

The Institute provides a platform so as to advise on the practice and principles of the plumbing industry. The Institute regularly consults and liaises with the plumbing industry, governmental and regulatory bodies for the discussion of matters affecting the plumbing industry.

The Institute is recognised and in most cases have representation on most national and internationally plumbing and legislative bodies.

  • Providing a comprehensive registration system for plumbers.
  •  
  • Encouraging and monitoring the performance of plumbers.
  •  
  • Protect the health and safety of the community and environment.
  •  
  • Integrity of the water supply and waste water systems
  •  
  • PIRB is a trusted professional body as recognised by the South African Qualifications Authority (SAQA)
  •  
  • The benefits of being a SAQA recognised professional body:
  •  
  • Recognition as trusted professional bodies through an Act of Parliament
  •  
  • Part of a national database of professional bodies that uphold high standards of competence and ethics
  •  
  • Registration of professional designations on the most comprehensive national database of learner achievements
  •  
  • Exposure to best practice through access to fora that improve professional bodies’ functions
  •  
  • Therefore, the PIRB, as a professional body promotes: Quality assurance within the plumbing industry Development of standards in the NQF environment Strengthening accountability within the plumbing profession Pride in the plumbing industry Fair policies and practices

PIRB Objectives:

  • • To effectively administer a live and updated plumbing registration system in South Africa
    • To promote and encourage the upliftment of the training and skills development at all levels in the plumbing sector, in terms of the National Qualifications Framework (NQF)
    • To promote, monitor and maintain expertise and competencies among industry professionals
    • To work with the community to address concerns and resolve complaints about work carried out by plumbers
    • To monitor compliance to technical standards of plumbing work through professional industry plumbing inspectors and there by assisting authorised local and central government bodies with the enforcement of plumbing compliance
    • To promote plumbing practices that protect the environment, the health and safety of consumers; and the integrity and sustainability of the water supply, waste water, hot water heating and solar water heating systems; through the application and enforcement of South African National Standards and Codes of Practice
    • To actively promote and support a consistent and effective regulatory environment throughout South Africa
    • To regularly consult and liaise with the plumbing industry and with authorised bodies related to the industry, in an open forum, free of any political or commercial agenda, for the discussion of matters affecting the plumbing industry and the role of plumbing for the safety and well-being of the whole community and protecting the integrity and sustainability of the water supply and waste water systems